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This paper explores the relations between public policy and usability in lived experience, drawing on 3 case studies in one important area of urban policy, transport. For these studies, discourse from interviews and focus groups with a total of 120 participants, and a written corpus of over 80 documents, were collected and analyzed, together with interviews with 25 key staff and observations of user interactions both in the laboratory and in situ. The resulting rich dataset presents a newdoi:10.14236/ewic/hci2007.4 fatcat:77lcwturnbdpxotozll6e4sfee