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The term 'IT client support' is replacing a number of terms which represent jobs where support is provided to end users. It encompasses all the activities which enable clients of the IT systems to use their systems effectively. Despite the fact that this is a growing field, there is little published research on the skills required of people fulfilling this role. This research aims to contribute to the body of knowledge regarding employers' skill needs in this area. The research found that thedoi:10.1109/hicss.2001.927184 dblp:conf/hicss/StottW01 fatcat:zobe6di4jjay5ip6stlry7vwoy