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Language plays an important role in human life as a medium of communication. The communication between sender and receiver is the activity of conveying ideas, messages, attitude, and mood of both speakers and hearers. This paper attempts to analyze cooperative principle (CP) and politeness principle (PP) in guest complaining at x hotel in Kuta-Bali through a series of conversation at the front desk. The data were gathered from guest's conversation record book from one of the hotels indoi:10.22225/jr.18.104.22.1684-408 fatcat:4f3fbg6xjrd7bmv4exzkzsrsci