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The University of Delaware provides nearly all of its information on the World Wide Web; in fact, much of it can be found only on the Web. With this focus, it is critical that all people be able to access the information they seek through usable and accessible Web sites. Responding to this need, User Services has developed a process for designing its new and revised Web pages with the philosophy that: 1. Web pages should allow all people to find the information they seek (usability). Web pagesdoi:10.1145/947469.947487 dblp:conf/siguccs/Amsler03 fatcat:j5smwtzfizgkdlul4zueykck6i