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Mission-Critical and Mission-Support Software: A Preliminary Maintenance Characterization
1999
CROSSTALK The Journal of Defense Software Engineering
unpublished
Within the Department of Defense (DoD), mission-critical software maintenance has been reported to cost between $700 million and $20 billion annually. The wide range of estimates results from uncertainty over the definitions of "mission-critical" and "software main-tenance" as well as the lack of any catalog of performing activities. The problem is deeper than definitions and level of investment: software maintenance process is poorly characterized in general. The purposes of this study 1 were
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