Evaluation of Search Engines: A Conceptual Model and Research Issues

Ramaraj Palanisamy
2013 International Journal of Business and Management  
This paper examines the evaluation of search engines by developing a conceptual model based on the literature. The model identifies the key factors that influence user evaluation of search engines, effective and efficient criteria for evaluation by considering user satisfaction and usage as the search engine success variables. The model attempts to identify the attributes that determine a good search engine, why users repeatedly visit their favorite search engines, and why users switch between
more » ... ers switch between different search engines. The research issues are evolved out of the conceptual model; the implications for searchers and search engine providers are given. Keywords: search engine performance, evaluation of search engine, criteria for evaluation, search engine success, conceptual model With the tremendous amount of diversity content on the Internet, retrieving relevant information is so important for the users. So, in the recent years, attention has shifted away from information retrieval (IR) to evaluation of search engine performance (Leroy et al., 2007) . The existing IR research evaluates the performance of search engine tools in terms of precision and recall (Baujard et al., 1998) , compares the retrieval effectiveness of online search engines with single keyword and questions-answering tasks (Bin & Lun, 2001) . As the experience with a www.ccsenet.org/ijbm
doi:10.5539/ijbm.v8n6p1 fatcat:4eery5jxorbl7ei3qciedrj7pm