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The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the passengers" preferences or by the travel behavior corresponding to a certain social category. The modal split of passenger transport is also influenced by the quality of supplied services which establishes afatcat:vmblwp747vbtvoh5lqt5b5tjce