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This paper reports an investigation of the use of the Durban University of Technology (DUT) Library intranet as a knowledge management (KM) tool. The general objectives of the investigation were to establish what KM practices are used in the library of DUT; establish if and how the staff of this academic library employ the intranet as a tool for KM; identify the characteristics of a KM tool that could assist the management of the library; assess DUT Library's intranet (Microsoft SharePoint)doi:10.7553/81-1-1545 fatcat:hgnqkgocdrbkzkrqyqnjevg4mm