E-Learning and Context Aware e-Support Software for Maintenance

N Papathanasiou, C Emmanouilidis, P Pistofidis, D Karampatzakis
2012 Journal of Physics, Conference Series  
Industrial Maintenance is seeking to enhance the efficiency of asset usage according to multiple criteria and constraints. Its implementation is facilitated by the application of a range of enabling technologies, termed in this context as e-Maintenance. Integrated e-Maintenance solutions can support a multitude of industrial maintenance procedures, from toplevel management to low-level machinery technical issues. The level of complexity in these procedures varies greatly and requires a
more » ... iplinary level of skills from the involved personnel. Therefore, e-Maintenance applications can benefit from incorporating e-Learning and e-Support solutions. E-Learning can be an effective training method for maintenance, by providing cost effective, location-independent and easily updated training content. E-Support can be employed to provide technical staff with contextualized information and services in order to aid them with their assigned tasks. The WelCOM e-Maintenance architecture offers a framework that combines a networked infrastructure of intelligent wireless sensors, and a toolset of maintenance support services, linked to a CMMS. In this setting, one of the objectives is to integrate e-Learning in the form of web-based training modules and e-Support, by providing ubiquitous help through mobile devices to technical staff. The web-based learning is tailored to condition monitoring tasks, whereas the e-Support is planned to include instructions, videos, manuals or technical reports, all specially formatted to be delivered by a mobile device (tablet), exploiting its graphic, storage and networking capabilities. In this way, we aim for a smooth acceptance of the new e-Maintenance system, by providing easily accessible and context-depended support for maintenance personnel.
doi:10.1088/1742-6596/364/1/012110 fatcat:pfqc62qburffdm2zwl62ihmvgi