The influence of costs and benefits' analysis on service strategy formulation: Learnings from the shipping industry

Aris Pagoropoulos, Louise Laumann Kjær, Jakob Axel Bejbro Andersen, Tim C. McAloone, Duc Pham
2017 Cogent Engineering  
doi:10.1080/23311916.2017.1328792 fatcat:3x3bhmy36nhcvevrhsub4bwacm