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Kelurahan Baru Ulu is a coastal area in Kecamatan Balikpapan Barat. This area is dominated by the settlement activities; therefore, it relies on high demand of clean water. However, the society's need of clean water that lives in this area is not fulfilled completely. This research aims on evaluating the performance of supplying clean water in the mentioned area using the Importance Performance Analysis so that the result of this research will be the main indicator in fulfilling clean waterdoi:10.29244/jp2wd.2017.1.3.307-316 fatcat:byiyff6xengvblljkmhq7x7hhe