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This paper presents an approach to develop a system dynamics model for the evaluation of the productivity of knowledge-intensive services. This model is based on the results of a case study as well as on literature research. At first, this paper gives a short introduction about knowledge-intensive services and the system dynamics method. The identified variables as well as their causal relationships will be presented in the following sections. A recapitulation of the findings and a prospect ondoi:10.4236/ib.2013.53b012 fatcat:v6mwkolflzaghdc2hfylei4li4