A System Dynamics Model for the Evaluation of the Productivity of Knowledge-intensive Services

Alexander Rannacher, Robert Stranzenbach, Flavius Sturm, Susanne Mütze-Niewöhner, Christopher M. Schlick
2013 iBusiness  
This paper presents an approach to develop a system dynamics model for the evaluation of the productivity of knowledge-intensive services. This model is based on the results of a case study as well as on literature research. At first, this paper gives a short introduction about knowledge-intensive services and the system dynamics method. The identified variables as well as their causal relationships will be presented in the following sections. A recapitulation of the findings and a prospect on
more » ... and a prospect on further research conclude the paper.
doi:10.4236/ib.2013.53b012 fatcat:v6mwkolflzaghdc2hfylei4li4