Improving system usability for business professionals

G. A. Helander
1981 IBM Systems Journal  
As businesses increase their emphasis on productivity, data processing departments face rising demand for computer services from people with no data processing training or background. To be effective, these services must be easy to use. This article discusses some usability considerations and how they were applied in developing an end user system. It relates experiences and observations in developing a system that is marketed in Canada under the name Interactive Extension Facilities. This
more » ... ilities. This system is an extension to VMl370 and CMS and was developed by the IBM Canada Limited Laboratory (Toronto) to enhance the ability of business professionals to do their work without becoming data processing specialists.
doi:10.1147/sj.203.0294 fatcat:6cnbvagjundanomveuffvwjomi