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IBM Systems Journal
As businesses increase their emphasis on productivity, data processing departments face rising demand for computer services from people with no data processing training or background. To be effective, these services must be easy to use. This article discusses some usability considerations and how they were applied in developing an end user system. It relates experiences and observations in developing a system that is marketed in Canada under the name Interactive Extension Facilities. Thisdoi:10.1147/sj.203.0294 fatcat:6cnbvagjundanomveuffvwjomi