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Impact of Evaluation Apprehension on Knowledge Sharing Intention through Attitude and Perceived Behavioural Control
2018
International Journal of Academic Research in Business and Social Sciences
Knowledge sharing plays a pivotal role in the success of the organizations. Customer Service Representatives (CSRs) are the gateway for the key decision makers to understand the customers and improve process and policies accordingly. CSRs are constantly monitored and evaluated while sharing knowledge with the customers. This evaluation can impact intention of CSRs to share their knowledge. The aim of the study was to investigate the impact of evaluation apprehension (EA) on knowledge sharing
doi:10.6007/ijarbss/v8-i6/4274
fatcat:vny4gpt4qfduxpyeymbzndxsdq