Process Management Maturity Assessment

Michael Rohloff
2009 Americas Conference on Information Systems  
This paper outlines a Business Process Management implementation approach in a large international company. It introduces a Process Management Maturity Assessment (PMMA) which was developed to assess the implementation of Business Process Management. The maturity model is based on the assessment of nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment round are presented to illustrate the benefits of the PMMA approach.
dblp:conf/amcis/Rohloff09 fatcat:vzugzbudvzf7fhsmxe6u3ragyu