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DETERMINANTS OF INDONESIAN CONVENTIONAL AND ISLAMIC BANK DEPOSITOR TRUST DURING THE COVID-19 PANDEMIC
2021
Journal of Islamic Monetary Economics and Finance
Depositor trust plays an essential role in the banking sector. The main objective of this study is to test several factors that significantly affect depositors' confidence in conventional and Islamic banks in Indonesia during the COVID-19 pandemic. We conducted qualitative research with a sample of 217 customers who had a minimum of two bank accounts, one conventional, and one Islamic. In a questionnaire, customers were asked their opinions related to indicators of the variables studied, such
doi:10.21098/jimf.v7i1.1352
fatcat:6to6mjhfavef7objxxfamk22sa