Measurement of Student Satisfaction Level to Educational Services in Education And Training Faculty

Denok Trisusanti, Nunuk Suryanti, Dosen Pendidikan, Akuntansi Universitas, Islam Riau
2017 Perspektif Pendidikan dan Keguruan   unpublished
This study aims to determine students' perceptions of educational services and student expectations of educational services and the level of student satisfaction on the quality of education services in the Faculty of Teacher Training and Education Universitas Riau Riau. This research is a descriptive type research with a quantitative approach. Population used in this research is all active student of Faculty of Teacher Training and Education of Islamic University of Riau force 2012-2015, with
more » ... ount of sample 99 responden. Sampling was used incidental sampling technique with data collection method using questionnaire and documentation. Data analysis technique using descriptive analysis and SERQUAL model analysis. The result of this research is seen from the dimensions (reliability, responsiveness, assurance, empathy, and tangible) shows that: Student's perception toward education service at UIP FKIP is included in good category, student expectation to service education in FKIP UIR is categorized as very expecting and the level of student satisfaction on the quality of education services in UIR FKIP included in the category of not satisfied
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