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Social and Management Research Journal
A customer-perceived quality service has been widely used towards enhancing the customers' satisfaction and loyalty. The same situation is also applicable for the online services; in an increased use of websites as a channel for information presentation and provision of other services. Hence, the website service quality perceptions of users need to be understood so as to be managed more effectively. The key dimension of this study is to identify the website service quality through thedoi:10.24191/smrj.v6i2.5177 fatcat:4ipxkb4uprhp5fukhlhekfebvu