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Electronic medical records (EMRs) have the potential to foster a safer, more effective and more efficient healthcare system. However, their implementation in primary care practice remains a challenge. This study aims at exploring factors that have influenced the successful implementation of an EMR system in a family medicine group (FMG) in the Province of Québec, Canada. A case study approach was selected to get a deep understanding of the phenomenon in its context. The case was chosen on thepmid:20429976 fatcat:c5cel6tvxrggjoqqw5u5boufcm