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The Relationship between Micro-blog's Characteristics, User Satisfaction, and e-Loyalty: The Moderating Effect of Gender
2014
unpublished
The purpose of this study is to investigate the relationship between micro-blog's characteristics, user satisfaction, and e-loyalty and provide an integrative understanding of micro-blogs in China, as well as to examine the moderating role of gender. The results showed that interactivity and information quality positively influence user satisfaction but design does not, and user satisfaction positively influences e-loyalty. The moderating effects of gender between design, interactivity,
doi:10.14257/astl.2014.57.03
fatcat:4ln3iqj5nreindgsjesrri5qxi