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The care people receive when their illness moves along the continuum from curable to one when death is imminent needs to be personalised and holistic. Palliative care requires health professionals who have a person-centered approach, and a willingness to listen and get alongside people during vulnerable times. As a registered nurse, working in an inpatient unit of a hospice, I explore here a palliative care critical incident that incorporates the story of a memorable patient, 'Bob'. Stroebe anddoi:10.11157/sites-vol7iss2id152 fatcat:tm3tq54ujfh3jmj7zvhxlu4o5e