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This research aims to test the model whether there is a gap between expectations and perceptions of the quality of services in the blended learning process of Widya Dharma University Klaten Republic of Indonesia (Unwidha) students during the Covid-19 pandemic. The model used is the Service Quality (Servqual) test. Research design uses quantitative methods. The hypothesis was formulated using the Importance ServQual Model test (Cronin & Taylor, 2002). The research population is all Unwidhadoi:10.51505/ijebmr.2022.6501 fatcat:lzn3sxte2fgodgecer4zi3t33a