Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government

Seunghwan Myeong, Yongmin Kwon, Hyungjun Seo
2014 Sustainability  
This study empirically examines the correlation between the quality of e-government and trust in government. It used survey data collected in 2013 from the metropolitan areas of Seoul. An index was developed to measure the quality of e-government services, and the Gov 3.0 values were reflected in the analysis, including openness, sharing, communication, and collaboration. The results show a partial correlation between the quality of e-government service and trust in government. In addition, the
more » ... t. In addition, the level of trust varied according to the different type of the digital divide groups. It suggests that as ICT (Information Communication Technology) has become more sophisticated, a willingness to share information among organizations and stakeholders may become a major factor to thoseactively seeking information and resources to make value-added products. It also suggests that more integrated data management including network securityand an open attitude toward information sharing will be more important beyond the level of technical issues.
doi:10.3390/su6096049 fatcat:2glcda4rmzgmdgvqhdiz3el7ja