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This paper presents the results of an exploratory investigation into telecommunications practices and challenges among the Deaf in South Africa. Telecommunication products like cell phones, TTY's, sMessage terminals, e-mail, fax messaging, instant messaging (IM) were some of the technologies investigated. The research shows that the Deaf considers IM as the most successful technology for both business and social communication. E-mail was rated most often used for business communication, wheredoi:10.18489/sacj.v45i0.35 fatcat:ut3lz4puknhy5gjp3icgbc46gi