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Almost all companies use social media to improve their product services and provide after-sales services that allow their customers to review the quality of their products. By using Twitter social media to be an important source for tracking sentiment analysis. Sentiment analysis is one of the most popular studies today, using sentiment analysis companies can analyze customer satisfaction to improve their services. This study aims to analyze airline sentiments with five different features suchdoi:10.29207/resti.v3i3.1159 fatcat:7way7nhdqvdrpj3eq7n55ym6ae