Problems Faced by Customers in Adoption of E - Banking Services

Dr. A. Latha
2018 International Journal for Research in Applied Science and Engineering Technology  
Banks are playing vital role for the economic development of a country. Technology has rapidly transformed the traditional ways of doing banking business in to electronic channel. The term e-banking denotes the entire sphere of technological initiatives that have adopted by the banking industry. The e banking services comprises of ATM, credit cards, debit cards, internet banking, mobile banking, phone banking, EFT, RTGS, and Electronic cheque truncation. Technology enables the banks to provide
more » ... e banks to provide anytime -anywhere banking. The technology and security standards are of primary importance for e banking. This paper aimed to analyses the problems faced by the e banking users. Though there are many advantages in e banking some problems found in e banking usage. complaints regarding lack of security, limited withdrawal facility, limited withdrawals in ATM, lack of legal support, non-functionality of ATM, lack of confidentiality, lack of information about ebanking, technical illiteracy and etc. Hypothesis for this study has framed and tested. The study suggests some positive measures for the effectiveness of e banking.
doi:10.22214/ijraset.2018.7127 fatcat:6ad5tlddtfakxnd3rmhvduwmqm