情绪劳动研究:回顾与展望Review of the Research on Emotional Labor in Organization Behavior Perspective

熊 懿
2011 Advances in Psychology  
With the development of the Third Industry, researchers are paying more attention on emotional labor. The concept, the structure, and the causes and results of emotional labor had been researched. Though the efforts over 20 years on emotional labor make the researches more complete, many limitations and insignificancy are existed. The clear definition of emotional labor's concept and structures dimension, research under culture background, deep and wide researches on emotional labor in
more » ... l labor in organizations, multiple-sample studies, those would be the directions of future research.
doi:10.12677/ap.2011.11005 fatcat:j3zo6ln2zfdz7pxqsfkqna7rau