Development of the Job Mapping Diagram for a Service Design
서비스 설계를 위한 Job Mapping Diagram 개발

Hyung-Sool Oh, Jung-Sang Yoo
2013 Journal of the Korea Society of Computer and Information  
Depending on point of view, a service can be defined as interactions between customers and service providers or service delivery processes or customer's experiences. To develop and design a new service, the most of approaches presented in the previous researches represent a service mainly by the interactive activities or functions between customers and providers. The critical features of services which differentiate services from physical products are the inseparability that production and
more » ... production and consumption occur at the same time and the heterogeneity that each customer ask
doi:10.9708/jksci.2013.18.2.165 fatcat:s5h2orn4rjhc3m75jsvgzjws24