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Operations Excellence: Journal of Applied Industrial Engineering
The development of science and technology and the factors of the ASEAN economic community (MEA) which are supported by increasing industry 4.0, the government gives important responsibilities for universities to be able to produce human resources that can compete in that era. This affects universities to continue to improve in terms of the quality of learning, service quality, to provide satisfaction to students which has an influence on the productivity of higher education. In this regard,doi:10.22441/oe.v.10.3.2018.015 fatcat:7ol2n56puzdbrmemyqo4rav3ey