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Lecture Notes in Computer Science
Crisis management is an increasingly important activity of management. Organizations' critical crises can induce severe consequences or even disasters if wrong decisions are made. The World Wide Web provides an unprecedented freedom for the public to discuss one's opinions which impact much on the progress of the crisis. Based on the study of web mining and its relative techniques, a combined web mining model was presented. It consists of web mining, text mining, data mining and humandoi:10.1007/978-3-540-72588-6_145 fatcat:zsq6b6wm2feybascjtfkcdr2bi