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This manuscript aims to understand how it is possible to improve the competitiveness of a company using open innovation practices and presents evidences that open innovation can be practice, especially regarding technologies adoption and actions involving partnerships and collaboration. The paper concludes, base in a case study of a ICT firm, that even with a partial degree of openness and an intermediate level of maturity, open innovation put into practice have contributed to technologicaldoi:10.4067/s0718-27242017000300011 fatcat:jss7bzlnp5g7bcnjdbfrjcjvna