Understanding end-user support for health information technology: a theoretical framework

Aviv Shachak, Jan Barnsley, Karen Tu, Alejandro Jadad, Louise Lemieux-Charles
2011 Journal of Innovation in Health Informatics  
Introduction In the past decades, the implementation of health information technology (HIT) has been an ongoing challenge. Despite large investments and significant efforts by governments and healthcare organisations, success remains limited. Even when adopted and put into use, the potential benefits of HIT applications are often not fully realised. Support is often mentioned as an important factor for successful implementation. In ABSTRACT Background Support is often considered an important
more » ... red an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it. Objective To develop and present a comprehensive, holistic, framework for characterising enduser support that can be applied to various settings and types of information systems. Method Scoping review of the medical informatics and information systems literature. Results A theoretical framework of end-user support is presented. It includes the following facets:
doi:10.14236/jhi.v19i3.810 fatcat:exo3lyjevfedvdcqcxmyroesla