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Introduction In the past decades, the implementation of health information technology (HIT) has been an ongoing challenge. Despite large investments and significant efforts by governments and healthcare organisations, success remains limited. Even when adopted and put into use, the potential benefits of HIT applications are often not fully realised. Support is often mentioned as an important factor for successful implementation. In ABSTRACT Background Support is often considered an importantdoi:10.14236/jhi.v19i3.810 fatcat:exo3lyjevfedvdcqcxmyroesla