Efektivitas Website Sebagai Media Informasi Dalam Konteks Relasi Government To Citizens di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Magelang

Kunto Megantoro
2019 Jurnal Transformative  
The low quality of public services is still the biggest problem in Indonesia that has led to public service innovation through e-government. One of the goals of e-government is that government agencies can provide effective, efficient, and fast public services. More specifically, e-government is usually implemented through the use of websites. It's trying to explain how the DPMPTSP website of Magelang City as an online information media can be a means of interaction between the government and
more » ... he government and the community quickly through electronic services. This paper is the result of research in seeking an explanation of how the effectiveness of the DPMPTSP website in Magelang City can be Media Information in the context of government to citizens relations. This study uses qualitative research methods with data search techniques through interviews, observation, and documentation. This study uses a measure of effectiveness, including the role of the website, the role of government, goals, reach, content, interaction, supporting factors, and inhibiting factors. The results of this study indicate that the DPMPTSP Magelang City website is quite useful in being able to provide services to the community, both as information providers and online services. It is inseparable from excellent service by DPMPTSP Magelang City. The obstacle in implementing this website is the lack of website socialization so that some people prefer to come to the office rather than using the DPMPTSP website in Magelang City. Abstrak Rendahnya mutu pelayanan publik masih menjadi masalah terbesar di Indonesia sehingga memunculkan inovasi pelayanan public melalui e-government. Salah satu tujuan e-government adalah agar lembaga pemerintah mampu menyediakan pelayanan publik yang efektif, efisien dan cepat. Lebih spesifik, e-Government biasanya diimpletasikan melalui memanfaatan website. Tulisan ini mencoba menjelskan bagaimana website DPMPTSP Kota Magelang sebagai media informasi online dapat menjadi sarana interaksi antara pemerintah dengan masyarakat secara mudah mealaui layanan elektronik. Tulisan ini merupakan hasil penelitian dalam mencari penjelasan tentang bagaimana Efektivitas website DPMPTSP Kota Magelang dapat Media Informasi dalam konteks relasi government to citizens. Penelitian ini menggunakan metode penelitian kualitatif dengan teknik pencarian data melalui wawancara, observasi, dan dokumentasi. Penelitian ini menggunakan ukuran Efektivitas meliputi peran website, peran
doi:10.21776/ub.transformative.2019.005.02.5 fatcat:yvaeajtwbbga3j2dzb76ztlraa