Non-directive Communication Techniques in a Coaching Process
International Journal of Contemporary Management
Background. Coaching is a popular training method known especially for a specific, non-directive communication style. The non-directive character of communication techniques has a clear target -it unblocks, brings out and maximises a coachee's potential without giving ready solutions. Coaching constitutes a frequent subject of research, both theoretical and empirical. It proves its effectiveness in various branches and areas. The coaching process is analysed less frequently, and the analysis of
... and the analysis of implemented non-directive communication techniques is quite a novelty. Research aims. The main research aim is to analyse the frequency of the non-directive communication techniques used by coaches in the coaching process. Methodology. The research was conducted on the basis of the survey method with the use of the questionnaire technique on a group of 100 respondents who took part in the coaching process with at least three sessions and when the coaching process had already been finished. Key findings. The most frequently used non-directive communication technique in the coaching process is coaching tasks, and the shadow procedure is the least frequent one. The choice of a coach (external coach, internal coach or direct supervisor as a coach) has an influence on the frequency of using particular non-directive communication techniques. Non-directive Communication Techniques in the Coaching Process 79 popular ones. Meanwhile, there are other communications techniques that can help a coachee to achieve a coaching goal. All of them have a non-directive character -the aim of using them is to motivate a coachee to make plans, take actions and responsibility. The aim of this article is to analyse non-directive communication techniques in the coaching process existing in the literature and business practice. The frequency of different non-directive coaching communication techniques is presented and analysed with the help of data coming from a sample of 100 coaching participants. The article consists of the following parts: a brief definition of coaching (as this topic has already been described several times by the author of this paper) and a broad analysis of non-directive coaching communication techniques. Next, the research methods are introduced and the findings are presented. The article finishes with a discussion and conclusions, followed by limitations of the study and recommendations for further research.