Prioritization of the factors influencing electronic government services application: a fuzzy topsis approach

Peyman Akhavan, Khosro Sepehr Tamaddoni, Parisa Roshanpanah Azali
2015 International Journal of Academic Research  
Because of rapid growth of changes in technology and the use of internet services, in recent years, those using this communication channel as a marketing tool, sale of consumer goods, services, etc. have found it an important tool. Because of the importance of the subject matter of this paper, factors affecting the use of e-government services will be prioritized. To achieve this, first through using library studies, factors effective in the use of e-government services are identified, and then
more » ... dentified, and then by using statistical analysis, the study's hypotheses will be tested, and finally using the FuzzyTopsis technique, the factors under consideration will be prioritized according to their importance.For this study, Sharif et al (2011) standard questionnaire was used, and distributed among 185 clients of the National Bank in the Isfahan province. For statistical analysis, Amos software was used. Results show that all the afore-mentioned factors are effective in the use of e-government services and the most important ones based on Fuzzy Topsis technique, are, respectively, available resources, computer knowledge, trust, people's perceived image, services received, knowledge, compatibility, multi-lingualism.
doi:10.7813/2075-4124.2015/7-3/a.20 fatcat:5qbdfzjir5fo3ayeyjgakcmzoy