Linkage of Heterogeneous Knowledge Resources within In-Store Dialogue Interaction [chapter]

Sabine Janzen, Tobias Kowatsch, Wolfgang Maass, Andreas Filler
2010 Lecture Notes in Computer Science  
Dialogue interaction between customers and products improves presentation of relevant product information in in-store shopping situations. Thus, information needs of customers can be addressed more intuitive. In this article, we describe how access to product information can be improved based on dynamic linkage of heterogeneous knowledge representations. We therefore introduce a conceptual model of dialogue interaction based on multiple knowledge resources for in-store shopping situations and empirically test its utility with end-users.
doi:10.1007/978-3-642-17749-1_10 fatcat:i4b3nybwj5fihc5opvhpzi355e