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Proceedings of the Annual Meeting of the Cognitive Science Society
E-consulting services such as asynchronous helpdesks for hardware and software are a common and comfortable way to get expert advice. However, the constraints of asynchronous communication and the experts' inclination to forget about the exclusiveness of their specialist knowledge may impair the advisory success. Against this background, an assessment tool has been developed which aids helpdesk experts in evaluating an inquirer's background knowledge. In a previous study, it could befatcat:tenwafuomvckxox45tcqocqqlm