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Higher education institutions such as universities or institutes that create graduate students with high qualifications must be able to provide the best services to their stakeholders. One kind of higher education service is academic information system services. The service quality level of the academic information system in a university can be decided by measuring the level of users' perception and the level of users' expectations that can be fulfilled. As an organization that offers academicdoi:10.23917/khif.v6i2.10690 fatcat:4kfi4xpcozhxxhg43qqzyl5kre