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This study built a Simulation Model (SM) using SimEvents toolbox in MATLAB for implementing Analytical Models (AM) of queuing process at airport check-in system. Air travel demand data for Manchester and Leeds-Bradford airports in 2014 were adopted for validation of the model. There was no statistical difference between utilisation factor (UF) and service times of AM and SM outputs. Differences in AM and SM outputs for average queue length, average waiting time on queue and average number ofdoi:10.4314/njt.v37i1.5 fatcat:5woekj22afcq3a3voqw54iyohe