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This case study describes the use of a web-based synchronous chat application, run during computing tutorials. The chat room was moderated by a paid demonstrator, who assisted and encouraged students whenever possible. Most of the discussion was banter, which acted as a lubricant for relevant factual communication. Students were permitted a degree of anonymity, but nevertheless learned to treat the facility in a useful manner. The application and its mode of employment were found to be bothdoi:10.3402/rlt.v14i2.10954 fatcat:xmrccwbnbjeyfdyw6qgqlos6rm