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The article presents a study of the issues of citizens ' participation in the development of urban areas, creating a comfortable environment for life on the example of Vologda. The research is based on the following methods: multiple case study, included observation, unstructured interviews, and content analysis. When studying a separate case, we identified the participants in the interaction, the nature of the interaction (open dialogue, pseudo-communication, conflict), the tools of civildoi:10.14258/ssi(2020)1-06 fatcat:ph3unb6ksvghtgky4ojogrk7lm