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Service Systems Implementation
This paper describes a systematic six-step data-driven simulation-based methodology for optimizing people-based service systems on a large distributed scale that exhibit high variety and variability. The methodology is exemplified through its application within the printing services industry where it has been successfully deployed by Xerox Corporation across small, mid-sized and large print shops generating over $250 million in profits across the customer value chain. Each step of thedoi:10.1007/978-1-4419-7904-9_2 fatcat:xfnpykynffdsnmvpfnkqf24f2e