Study of Patient's Satisfaction at Urology Ward of Shahid Beheshti Hospital, Hamadan University of Medical Sciences in the Second Half of 2018

Seyed Mohammad Zolhavarieh, Mahmoud Rezaei, Nasim Karimi, Ronak Hamzehei, Mojgan Zeraatkarmoghaddam, Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, MSc in Biostatistics, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, MSc in MLIS, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, BS in Nursing, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran
2019 Journal of Research in Urology  
& Objective: Satisfaction is one of the health aspects of human. Without attention to people's satisfaction in the health services, the health system act contrary to its mission. The aim of this study is to evaluate the patient's satisfaction in the urology ward at Shahid Beheshti Hospital in Hamadan University of Medical Sciences in second half of 2018, for investigating the strengths and weaknesses with provide guidance and better quality treatments. Methods: In this cross-sectional study,
more » ... sectional study, 170 hospitalized patients in the Urology ward in shahid beheshti hospital during the second half of 2018 were studied. Data were analyzed with SPSS 16. Results: The results showed that the average satisfaction rate of all services was 77.25%. However, the highest satisfaction with nursing services is 80.8 and the lowest satisfaction with public services is 72.6. There were significant relationships between demographic variables such as age, sex and level of education with total satisfaction. Conclusions: From the viewpoint of patients at Shahid Beheshti Hospital in Hamadan, the total services and facilities that report, are to be desirable.
doi:10.30699/jru.3.1.19 fatcat:hvlzdrfwmbgqtpvjvmpt3ds2z4