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The need to develop and improve public passenger transport in major cities was noted. It was reflected that waiting time at bus stops is one of the factors that have a big impact on the passenger quality assessment of transport services. The results of an empirical study of the actual and anticipated waiting time at bus stops were given. It was noted that the reliability functions were used in the field of ride duration modeling, traffic restoration time after an accident, and length of makingdoi:10.1051/matecconf/201822404018 fatcat:ofshz4tu6relvlgrbvj3gvnram