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In this paper we present a Markov-based urban transportation model that captures the operation of a fleet of taxis in response to incident customer arrivals throughout the city. We consider three different evaluation criteria: (1) minimizing the number of transportation resources for urban planning; (2) minimizing fuel consumption for the drivers; and (3) minimizing customer waiting time increase the overall quality of service. We present a practical policy and evaluate it by comparing againstdoi:10.1109/itsc.2012.6338848 dblp:conf/itsc/VolkovAR12 fatcat:gqloutd5brb7tloefszqkxm4ju