Knowledge Management Governance [chapter]

Suzanne Zyngier
Encyclopedia of Knowledge Management  
As an organisation function, knowledge management needs ongoing direction and control of its activities at both strategic and operational levels. Performance management drives activities towards continuous improvement and organisation goals. Governance ensures performance management is practiced, enforced and aligned with organisation needs. This paper recommends governance should be applied to knowledge management in large organisations. A model of governance will be proposed that consists of
more » ... wo standards, a maturity model for direction and knowledge criteria for control, as well as a process to impose standards prescriptively. Action research was used to develop and deploy this novel combination of standards and processes in one multi-national corporation, and the empirically obtained qualitative results are discussed.
doi:10.4018/978-1-59140-573-3.ch049 fatcat:qhrpz3ijh5fw3koqng2vz2q44y