Conflict De-Escalation: Workplace Training

Richard Skiba
2020 Open Journal of Social Sciences  
This paper considers the use of de-escalation techniques to manage aggressive behaviours such as challenging behaviours, behaviours of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and
more » ... ces of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques, and self-care.
doi:10.4236/jss.2020.87013 fatcat:7tcl6wlxfzelxexb3lrtgp3tru