Good's history and trust in electronic commerce

Parvin Abbasi, Bahram Sadeghi Bigham, Saeed Sarencheh
2011 Procedia Computer Science  
Nowadays, number of products that are sold or bought through Internet by e-commerce websites such as eBay and Amazon are increasing rapidly. In other words, people prefer to buy or sell their requirements from Internet. The factors such trust, security and availability play important roles in these transactions. So, companies try to improve quality of factors to cause better feeling for customers. Researchers suggest different frameworks which can cover some of them and make people eager to use
more » ... people eager to use their websites for daily transactions. In this article a new factor is introduced that has an important role in online purchasing as above factors. It is history of goods. The ability of customers in pursuit the history of goods cause increases the trust and helps to decrease the resistance of buyer from sellers. This can implement as a canonical license and sellers can give this service for their own first hand and second hand goods. In this condition, customer can track the transactions have been happened on goods and make decision to buy it or not. In this article also, methods for those goods that are trades in tradition and digital ways are shown in the framework.
doi:10.1016/j.procs.2010.12.136 fatcat:mczyfmaxlze6rfchvyhw6euv74