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Nowadays, number of products that are sold or bought through Internet by e-commerce websites such as eBay and Amazon are increasing rapidly. In other words, people prefer to buy or sell their requirements from Internet. The factors such trust, security and availability play important roles in these transactions. So, companies try to improve quality of factors to cause better feeling for customers. Researchers suggest different frameworks which can cover some of them and make people eager to usedoi:10.1016/j.procs.2010.12.136 fatcat:mczyfmaxlze6rfchvyhw6euv74