18441 assinam na íntegra, o que favorece a insciência do que de fato está determinado, provocando um dos possíveis futuros desentendimentos nessa relação. ABSTRACT Insurance companies are consolidated in the market by presenting numerous products, which will be acquired through various obligations. Thus, the study's main objective is to highlight the relationship between insured and insurer of insurance plans. To this end, randomly selected for parameter purposes, the Bank X Multiprotection

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... rance Plan Regulation -Version 08/2014, which provides coverage for survival and death, with the intention of verifying if its general conditions are associated with the guidelines and norms accepted by SUSEP (Private Insurance Superintendence). To optimize the result of the work, a virtual questionnaire elaborated from online questionnaires was applied to people from different regions of Brazil. The results showed that they have insurance, said they were not satisfied, but they admitted not reading the documents they sign in full, which favors the unaware of what is in fact determined, causing one of the possible future misunderstandings in this relationship.