PARTICIPANT ROLES AND PROCESS TYPES IN ENGLISH HEALTH INSURANCE FORMS (A study of Content Analysis)

Pia Nuristiana
2018 ELT Echo: The Journal of English Language Teaching in Foreign Language Context  
The paper reports on a study that investigated about the English health insurance claim form with content analysis and the systemic functional approach for the purpose of identifying process types and participant roles. According to Systemic Functional Linguistics, the experience is a process that shows "what's going on" and "who is involved". Thus, the experience is represented by a clause. The data consisted of 313 clauses from 5 English health insurance claim form. Results revealed five
more » ... revealed five types of process, they are material, verbal, relational, mental, and existential process. Results revealed 62,9 % material process, 5,1% verbal process, 2,2% mental process, 21,4 % relational process, dan 0,9% existensial process. It means every process represents the primary elements and shows the actions. BACKGROUND Form, as a transactional tool which public use for some requirements, has components to be analyzed. Form is a trasactional text. The form has a goal to reach the purpose, that is recording the data. The roles of company and the member in the form shows there is a transaction between them. For instance, the company as a writer, and the member as an audience/a reader has a relationship to do the transaction. The transaction is not about finance, it is actually about an exchange of information. As Halliday (2014) states "the commodity being exchanged into goods and services, and information". To be known, the transaction in the health insurance claim form uses language to exchange the commodities. Language express human's experience, and the clause is a real form of language. The experiences which occur in the health insurance claim form are seen by the clauses. Text is a semantic unit (Eggin, 2005). While, clause is organized by interactive events between the writer and the audience. (Halliday, 2014, p.106). Clause brought the phenomenon "what's going on" and "who is involved". By Systemic Functional Linguistics (SFL), the structure of clause consists of two components, such as verbal group which represents the process , and noun group which represents participant. Noor,
doi:10.24235/eltecho.v3i2.3310 fatcat:ctahw3lgrzf7lpseyxaffp6h2i